policies and procedures
It is our intention to provide our clients with a professional and therapeutic experience. The following polices and procedures serve as a guide for first time and regular clients of RPMotion Therapy.
At RPMotion Therapy, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives us adequate time to fill the slot. If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to prepay for future services.
A credit card will be required for all online scheduled appointments, and for all first time appointments to guarantee and reserve that time for you. Your card will not be charged, however you may use it to pay for services at the completion of your appointment. The total amount of the services scheduled will be charged in full for clients who “no show” or fail to cancel their appointment within a 24 hour time period.
If appointment was booked with a package, one session will be taken off the package.
To be fair and courteous to our other clients and staff, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to the cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Clients who fail to show for appointments may be asked to prepay for future services. It is important that our massage therapists are compensated for reserved time slots.
RPMotion Therapy recognizes that both therapists and clients are vulnerable to infections and given that, we ask clients to cancel appointments when they are feeling unwell and we will do the same for you. If you have any of the following contagious illnesses, your appointment will be rescheduled. Cancellation fees will be waved.
Diarrhea, vomiting, fever, sore throat, poison ivy, flu, chicken pox, head lice, impetigo, ringworm, the common cold that is or could be contagious, please reschedule your appointment.
OTHER MASSAGE POLICES
Prior to each session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.
RPMotion Therapy therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
Massage Therapy is a profession in which the scientific manipulation of the soft tissues of the body for the purpose of normalizing those tissues and consists of manual techniques that include applying fixed or moveable pressure, holding and/or causing movement of or to the body, with the intention of positively affecting the health and well being of the client.
Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
RPMotion Therapy Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
The client will always be modestly draped. Only the area being massaged will be un-draped. The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage occurs. If this happens, it is OK to express the feelings in our safe, nonjudgmental environment or you may request privacy and end the session. You are in control.
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.
The discussion between the therapist and the client is confidential. The client may or may not choose to talk during the session.
We are happy to listen to your conversation and share our professional expertise.
We prefer to not discuss topics of a political, private or sexual nature.
It is the responsibility of the client to keep therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the treatment may be continued.
The client must also keep the therapist informed of any changes in health conditions.
These policies and procedures are subject to change at any time.
If you have any questions on the above information, please direct them to Rosemarie Calas at 240-385-4538.